{"id":50468,"date":"2024-02-22T11:49:47","date_gmt":"2024-02-22T10:49:47","guid":{"rendered":"https:\/\/709mediaroom.com\/frequently-asked-questions\/"},"modified":"2026-04-29T12:38:53","modified_gmt":"2026-04-29T10:38:53","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/709mediaroom.com\/en\/frequently-asked-questions\/","title":{"rendered":"How it Works"},"content":{"rendered":"\n<h1 data-start=\"627\" data-end=\"654\">\ud83e\udde9 How do our online courses and live masterclasses work?<\/h1>\n<h3 data-start=\"655\" data-end=\"696\">Online Courses and Complete Training Programs<\/h3>\n<p data-start=\"698\" data-end=\"1140\">Before buying, here you can resolve all your doubts about how <strong data-start=\"778\" data-end=\"841\">709 Media Room&#8217;s online courses and complete training programs<\/strong> work: purchase process, downloads, taxes, certificates, and access conditions.<br data-start=\"921\" data-end=\"924\">Our courses are designed by audiovisual industry professionals and offer practical, clear, and up-to-date training, designed so that you can <strong data-start=\"1076\" data-end=\"1137\">learn at your own pace and keep the content forever<\/strong>.<\/p>\n\t<div id=\"text-2186408049\" class=\"text\">\n\t\t\n\n<h3>\ud83e\udded About online courses and training<\/h3>\n\t\t\n<style>\n#text-2186408049 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1166437098\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1166437098-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-709-media-room-online-courses-work?\" aria-expanded=\"false\" aria-controls=\"accordion-1166437098-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Do 709 Media Room Online Courses Work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1166437098-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1166437098-label\">\n\t\t\t\n\n<p data-start=\"1242\" data-end=\"1455\">Our courses <strong data-start=\"1258\" data-end=\"1290\">do not work by subscription<\/strong>.<br data-start=\"1291\" data-end=\"1294\">Each course you buy is <strong data-start=\"1320\" data-end=\"1328\">yours<\/strong>: you receive the <strong data-start=\"1342\" data-end=\"1365\">downloadable videos<\/strong> and associated materials to watch on your own devices, whenever and wherever you want, as many times as you want, and forever.<\/p>\n<p data-start=\"1242\" data-end=\"1455\">You have a time limit to download the videos and materials, see below for details.<\/p>\n<p data-start=\"1457\" data-end=\"1535\">\ud83d\udc49 You don&#8217;t need a continuous connection or to depend on any external platform.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1042115168\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1042115168-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-does-the-online-course-start?\" aria-expanded=\"false\" aria-controls=\"accordion-1042115168-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When does the online course start?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1042115168-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1042115168-label\">\n\t\t\t\n\n<p data-start=\"1242\" data-end=\"1455\">Our online courses are <strong data-start=\"1123\" data-end=\"1144\">100% on demand<\/strong>: You download the videos and can start them whenever you want and advance at your own pace.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3721873977\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3721873977-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-difference-between-an-online-course-and-a-complete-training-program?\" aria-expanded=\"false\" aria-controls=\"accordion-3721873977-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the Difference between an Online Course and a Complete Training Program?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3721873977-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3721873977-label\">\n\t\t\t\n\n<p><strong data-start=\"1618\" data-end=\"1635\">Online courses<\/strong> are independent units focused on a specific topic or tool (for example, color, DIT, or technical coordination).<\/p>\n<p>\u27a1\ufe0f See all <a href=\"https:\/\/www.709mediaroom.com\/categoria-producto\/cursos-online\/\">online courses<\/a><\/p>\n<p>The <strong data-start=\"1764\" data-end=\"1789\">complete training programs<\/strong> group several complementary courses, offering a broader path and a more advantageous price.<\/p>\n<p>\u27a1\ufe0f See all <a class=\"decorated-link\" href=\"https:\/\/www.709mediaroom.com\/categoria-producto\/formaciones-completas\/\" target=\"_new\" rel=\"noopener\" data-start=\"1910\" data-end=\"2005\">complete training programs<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2631460461\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2631460461-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-level-of-knowledge-do-i-need-to-take-the-online-courses?\" aria-expanded=\"false\" aria-controls=\"accordion-2631460461-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What level of knowledge do I need to take the online courses?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2631460461-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2631460461-label\">\n\t\t\t\n\n<p>Our courses have several levels, <strong>from beginner to advanced or professional<\/strong>. You will find the level of each course on its page. The <strong>Complete Training<\/strong> courses are a good way to level up in an organized manner.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3566832576\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3566832576-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-languages-are-the-courses-in?\" aria-expanded=\"false\" aria-controls=\"accordion-3566832576-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What Languages are the Courses in?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3566832576-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3566832576-label\">\n\t\t\t\n\n<p>The courses are originally produced <strong>in Spanish.<\/strong> In addition, some of them have audio tracks and subtitles <strong>in English.<\/strong> Little by little we will translate all the courses thanks to the new AI technologies<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-306335146\" class=\"accordion-item\">\n\t\t<a id=\"accordion-306335146-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-software-versions-are-used-in-the-online-courses?\" aria-expanded=\"false\" aria-controls=\"accordion-306335146-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What software versions are used in the online courses?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-306335146-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-306335146-label\">\n\t\t\t\n\n<p>At 709, we focus on the quality of the content rather than the specific version of the program being used. How professionals use the programs is more important than the programs themselves. Therefore, the various 709 courses may use different versions of programs like DaVinci Resolve. The courses are updated to newer versions as the instructors see fit, so a course may be made with a specific version of the program and also contain videos updating it to the following versions, depending on the instructor&#8217;s criteria. Purchasing a course in a specific version does not include future updates.    <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"text-1478114343\" class=\"text\">\n\t\t\n\n<h3>\ud83d\udcb3 Purchase process and access<\/h3>\n\t\t\n<style>\n#text-1478114343 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4241451265\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4241451265-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-see-a-preview-before-buying?\" aria-expanded=\"false\" aria-controls=\"accordion-4241451265-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I See a Preview before Buying?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4241451265-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4241451265-label\">\n\t\t\t\n\n<p data-start=\"2076\" data-end=\"2122\">Yes. All courses include <strong data-start=\"7048\" data-end=\"7078\">open sample videos<\/strong>, so you can evaluate the content before buying. You can find them on each course page and in our <strong>&#8220;Tutorials&#8221;<\/strong> section. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4136113658\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4136113658-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-buy-a-course?\" aria-expanded=\"false\" aria-controls=\"accordion-4136113658-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Do I Buy a Course?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4136113658-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4136113658-label\">\n\t\t\t\n\n<ol data-start=\"2073\" data-end=\"2354\">\n<li data-start=\"2073\" data-end=\"2122\">\n<p data-start=\"2076\" data-end=\"2122\">Go to the course or training file that interests you.<\/p>\n<\/li>\n<li data-start=\"2123\" data-end=\"2167\">\n<p data-start=\"2126\" data-end=\"2167\">Press the <strong data-start=\"2141\" data-end=\"2164\">\u201cAdd to cart\u201d<\/strong> button.<\/p>\n<\/li>\n<li data-start=\"2168\" data-end=\"2269\">\n<p data-start=\"2171\" data-end=\"2269\">Complete the order and choose your payment method (card, Google Pay, Paypal, Klarna, or the methods available in each country).<\/p>\n<\/li>\n<li data-start=\"2270\" data-end=\"2354\">\n<p data-start=\"2273\" data-end=\"2354\">Once the payment is confirmed, you will receive <strong data-start=\"2311\" data-end=\"2351\">an email with the download links<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"2356\" data-end=\"2432\">You can also access them from your account:<br data-start=\"2403\" data-end=\"2406\"><strong data-start=\"2406\" data-end=\"2431\">My Account &gt; Downloads<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1334147114\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1334147114-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-are-accepted?\" aria-expanded=\"false\" aria-controls=\"accordion-1334147114-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What Payment Methods are Accepted?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1334147114-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1334147114-label\">\n\t\t\t\n\n<p>You can pay with <strong>credit or debit card<\/strong>, <strong>Google Pay, Paypal account<\/strong> and depending on the country of purchase, <strong>Klarna<\/strong> or <strong>Paypal<\/strong> for <strong>deferred payment<\/strong> or <strong>WeChat Pay<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3795008126\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3795008126-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pay-for-a-course-in-several-installments?\" aria-expanded=\"false\" aria-controls=\"accordion-3795008126-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Pay for a Course in Several Installments?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3795008126-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3795008126-label\">\n\t\t\t\n\n<p><strong>In general, yes, but it depends<\/strong>. Klarna and Paypal are payment methods that will allow you several forms of deferred payment, but they are not available in all countries. For example: from Spain you can use <strong>Klarna<\/strong> or <strong>Paypal<\/strong> to pay in installments.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1609917876\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1609917876-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-have-an-error-when-processing-the-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-1609917876-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I have an error when processing the payment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1609917876-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1609917876-label\">\n\t\t\t\n\n<p><b>Get in touch with us at info@709mediaroom.com. <\/b>Often the errors are caused by the payment gateways we use and we cannot intervene. But <strong>we will do everything possible to find an alternative<\/strong> that suits your situation so you can enjoy the courses (bank transfer if you buy from Spain, PayPal direct debit, etc.) <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4230538930\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4230538930-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-find-my-download-links?\" aria-expanded=\"false\" aria-controls=\"accordion-4230538930-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where Can I Find My Download Links?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4230538930-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4230538930-label\">\n\t\t\t\n\n<p>Log in and go to <strong data-start=\"6209\" data-end=\"6234\">My account &gt; Downloads<\/strong>.<br data-start=\"6235\" data-end=\"6238\">There you will see all the courses you have purchased.<\/p>\n<p>We will also send you an <strong>email with the links<\/strong> when you purchase the course.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-892454538\" class=\"accordion-item\">\n\t\t<a id=\"accordion-892454538-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-the-videos-downloaded?\" aria-expanded=\"false\" aria-controls=\"accordion-892454538-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How are the Videos Downloaded?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-892454538-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-892454538-label\">\n\t\t\t\n\n<p>To download each video, <strong data-start=\"2517\" data-end=\"2534\">right-click<\/strong> on the link or the video in the browser and select <strong data-start=\"2564\" data-end=\"2582\">\u201cSave as\u201d<\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2851542331\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2851542331-label\" class=\"accordion-title plain\" href=\"#accordion-item-and-how-are-the-practice-materials-downloaded?\" aria-expanded=\"false\" aria-controls=\"accordion-2851542331-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>And how are the Practice Materials Downloaded?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2851542331-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2851542331-label\">\n\t\t\t\n\n<p>Simply clicking on the link should download the materials, but be careful:<strong data-start=\"3460\" data-end=\"3515\"> Google Chrome blocks .zip files by default<\/strong>, which is the format in which many of our materials are delivered.<br data-start=\"3583\" data-end=\"3586\">If you see a message of \u201cfile blocked\u201d or \u201cdangerous\u201d, change your browser.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1398015386\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1398015386-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-materials-won&#039;t-download,-what&#039;s-wrong?\" aria-expanded=\"false\" aria-controls=\"accordion-1398015386-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The materials won&#039;t download, what&#039;s wrong?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1398015386-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1398015386-label\">\n\t\t\t\n\n<p><strong data-start=\"3460\" data-end=\"3515\">Google Chrome blocks .zip files by default<\/strong>, which is the format in which many of our materials are delivered.<br data-start=\"3583\" data-end=\"3586\">If you see a &#8220;blocked file&#8221; or &#8220;dangerous&#8221; message, switch browsers.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-552835857\" class=\"accordion-item\">\n\t\t<a id=\"accordion-552835857-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-get-an-error-when-decompressing-the-materials,-what&#039;s-wrong?\" aria-expanded=\"false\" aria-controls=\"accordion-552835857-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I get an error when decompressing the materials, what&#039;s wrong?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-552835857-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-552835857-label\">\n\t\t\t\n\n<p><b>Often, even when the ZIP file is correct, some decompression programs, like the default one in Windows, give errors.<\/b> We recommend trying another decompression program if you encounter this error. If after trying several programs you still have issues, write to us at info@709mediaroom.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2608224544\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2608224544-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-do-i-have-to-download-the-course?\" aria-expanded=\"false\" aria-controls=\"accordion-2608224544-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Long Do I Have to Download the Course?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2608224544-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2608224544-label\">\n\t\t\t\n\n<p>You have <strong data-start=\"2769\" data-end=\"2794\">1 month from purchase<\/strong> to download all files.<br data-start=\"2829\" data-end=\"2832\">If after that time the course <strong data-start=\"2862\" data-end=\"2880\">has not changed<\/strong>, we are flexible and can <strong data-start=\"2908\" data-end=\"2954\">reactivate your links up to a year later<\/strong>.<br data-start=\"2955\" data-end=\"2958\">Just write to us at <strong data-start=\"2988\" data-end=\"3013\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2990\" data-end=\"3011\">info@709mediaroom.com<\/a><\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1627414659\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1627414659-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-download-limit?\" aria-expanded=\"false\" aria-controls=\"accordion-1627414659-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a Download Limit?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1627414659-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1627414659-label\">\n\t\t\t\n\n<p>Yes. Each file allows <strong data-start=\"3076\" data-end=\"3097\">up to 5 downloads<\/strong> to prevent unauthorized sharing.<br data-start=\"3142\" data-end=\"3145\">We recommend keeping a backup copy once you&#8217;ve downloaded the videos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3653325990\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3653325990-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-watch-the-videos-online-without-downloading-them?\" aria-expanded=\"false\" aria-controls=\"accordion-3653325990-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Watch the Videos Online without Downloading Them?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3653325990-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3653325990-label\">\n\t\t\t\n\n<p>No. Although the browser can play the videos, the 709 Media Room model is based on <strong data-start=\"3327\" data-end=\"3355\">downloading the files<\/strong> so that you can keep them and watch them offline. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3302239838\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3302239838-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-download-all-videos-and-materials-for-a-complete-course-or-training-at-once?\" aria-expanded=\"false\" aria-controls=\"accordion-3302239838-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I download all videos and materials for a complete course or training at once?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3302239838-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3302239838-label\">\n\t\t\t\n\n<p><strong>No, you have to go one by one<\/strong>. The reason is that if we created .zip files with the complete courses, they would be very large and could cause download issues in areas without high-speed internet. We had it this way in the past, and it caused problems for many students.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3111320204\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3111320204-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-play-the-course-videos?\" aria-expanded=\"false\" aria-controls=\"accordion-3111320204-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I play the course videos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3111320204-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3111320204-label\">\n\t\t\t\n\n<p>You can use any video player, but we recommend <a href=\"https:\/\/images.videolan.org\/vlc\/index.es.html\">VLC<\/a>, which is free and works on all platforms (Windows, Mac, and Linux).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1890189516\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1890189516-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-playing-the-videos,-i-hear-both-the-spanish-and-english-audio-at-the-same-time.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1890189516-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When playing the videos, I hear both the Spanish and English audio at the same time. What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1890189516-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1890189516-label\">\n\t\t\t\n\n<p>Many of our courses are in both languages, with separate audio tracks. <a href=\"https:\/\/images.videolan.org\/vlc\/index.es.html\">VLC<\/a> is a free video player that allows you to select the audio track you want to listen to (usually track 1 is the audio in Spanish).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3628725070\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3628725070-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-share-my-account-or-videos-with-someone?\" aria-expanded=\"false\" aria-controls=\"accordion-3628725070-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Share My Account or Videos with Someone?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3628725070-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3628725070-label\">\n\t\t\t\n\n<p>No. Each enrollment is personal and non-transferable. Sharing your account, links, or videos would be considered piracy \ud83d\ude41 <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3570261096\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3570261096-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-manage-the-purchase-of-multiple-registrations?\" aria-expanded=\"false\" aria-controls=\"accordion-3570261096-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Do I Manage the Purchase of Multiple Registrations?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3570261096-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3570261096-label\">\n\t\t\t\n\n<p><strong>In case of multiple registrations, manual purchases, payment by transfer, company purchase order, etc, contact info@709mediaroom.com<\/strong> for a personalized quote. The discounts shown on the web are applicable only through automated online payment. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"text-3819367684\" class=\"text\">\n\t\t\n\n<h3>\ud83d\udcb8 Prices, Taxes and Billing<\/h3>\n\t\t\n<style>\n#text-3819367684 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3791188557\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3791188557-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-online-course-prices-include-vat-or-taxes?\" aria-expanded=\"false\" aria-controls=\"accordion-3791188557-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do online course prices include VAT or taxes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3791188557-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3791188557-label\">\n\t\t\t\n\n<p data-start=\"3836\" data-end=\"3948\">No. The prices shown on the website <strong data-start=\"3872\" data-end=\"3897\">do not include taxes<\/strong>, as these depend on the territory of purchase: <\/p>\n<ul data-start=\"3949\" data-end=\"4135\">\n<li data-start=\"3949\" data-end=\"3998\">\n<p data-start=\"3951\" data-end=\"3998\"><strong data-start=\"3951\" data-end=\"3985\">Spain (peninsula and Balearic Islands):<\/strong> 21% VAT<\/p>\n<\/li>\n<li data-start=\"3999\" data-end=\"4027\">\n<p data-start=\"4001\" data-end=\"4027\"><strong data-start=\"4001\" data-end=\"4014\">Canary Islands:<\/strong> 7% IGIC<\/p>\n<\/li>\n<li data-start=\"4028\" data-end=\"4087\">\n<p data-start=\"4030\" data-end=\"4087\"><strong data-start=\"4030\" data-end=\"4048\">European Union:<\/strong> tax corresponding to each country<\/p>\n<\/li>\n<li data-start=\"4088\" data-end=\"4135\">\n<p data-start=\"4090\" data-end=\"4135\"><strong data-start=\"4090\" data-end=\"4110\">Outside Europe:<\/strong> no added taxes<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4137\" data-end=\"4210\">The final amount is calculated automatically during the purchase process.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3300674948\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3300674948-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-3300674948-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I Receive an Invoice?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3300674948-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3300674948-label\">\n\t\t\t\n\n<p>Yes. All orders automatically generate an invoice that you can download from your account or receive by email.<br data-start=\"4368\" data-end=\"4371\">Make sure to enter the correct tax information when placing your order.<\/p>\n<p>You can also find the invoice in your website account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2366871647\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2366871647-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-2366871647-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Request a Refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2366871647-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2366871647-label\">\n\t\t\t\n\n<p>No. According to European Law, once the purchase is confirmed, download links are activated immediately, so <strong data-start=\"4584\" data-end=\"4615\">no refunds are issued<\/strong>.<br data-start=\"4616\" data-end=\"4619\">To help you decide with complete confidence, <strong data-start=\"4664\" data-end=\"4720\">all courses include open sample videos<\/strong> on their respective pages.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"text-454974818\" class=\"text\">\n\t\t\n\n<h3>\ud83d\udcdc Certificates and Professional Training<\/h3>\n\t\t\n<style>\n#text-454974818 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-445628950\" class=\"accordion-item\">\n\t\t<a id=\"accordion-445628950-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-a-certificate-upon-completion-of-the-course?\" aria-expanded=\"false\" aria-controls=\"accordion-445628950-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I Receive a Certificate upon Completion of the Course?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-445628950-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-445628950-label\">\n\t\t\t\n\n<p>Yes. You can request your <strong data-start=\"4860\" data-end=\"4902\">digital certificate of completion<\/strong> by writing to <strong data-start=\"4917\" data-end=\"4942\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4919\" data-end=\"4940\">info@709mediaroom.com<\/a><\/strong>. <\/p>\n<p>Please provide us with your full name, ID (DNI or similar), order number and courses taken in the email<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3999762795\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3999762795-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-include-these-courses-in-my-cv-or-professional-profile?\" aria-expanded=\"false\" aria-controls=\"accordion-3999762795-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Include these Courses in My CV or Professional Profile?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3999762795-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3999762795-label\">\n\t\t\t\n\n<p>Yes. Our courses are designed by professionals in the audiovisual sector and are recognized in studios, laboratories and production companies. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2670099748\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2670099748-label\" class=\"accordion-title plain\" href=\"#accordion-item-and-include-the-materials-in-my-reel\/demo-reel\/portfolio?\" aria-expanded=\"false\" aria-controls=\"accordion-2670099748-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>And Include the Materials in My Reel\/Demo Reel\/Portfolio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2670099748-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2670099748-label\">\n\t\t\t\n\n<p>Of course, as long as you cite us as the source of the footage.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3630300623\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3630300623-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-personalized-training-for-companies?\" aria-expanded=\"false\" aria-controls=\"accordion-3630300623-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do You Offer Personalized Training for Companies?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3630300623-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3630300623-label\">\n\t\t\t\n\n<p>Yes. If your company wishes to train its team in post-production, color, technical coordination, or digital cinema, we offer <strong data-start=\"5298\" data-end=\"5348\">customized audiovisual training plans<\/strong>.<br data-start=\"5349\" data-end=\"5352\">\ud83d\udc49 More information here: <a class=\"decorated-link\" href=\"https:\/\/709mediaroom.com\/en\/training-for-companies\/\" target=\"_new\" rel=\"noopener\" data-start=\"5377\" data-end=\"5462\">Training for companies<\/a> or write to us at info@709mediaroom.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-268836046\" class=\"accordion-item\">\n\t\t<a id=\"accordion-268836046-label\" class=\"accordion-title plain\" href=\"#accordion-item-and-can-online-courses-be-combined-with-training-for-companies?\" aria-expanded=\"false\" aria-controls=\"accordion-268836046-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>And Can Online Courses be Combined with Training for Companies?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-268836046-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-268836046-label\">\n\t\t\t\n\n<p>Yes, but the discounts shown on the website are applicable only through automated online payment. In the case of multiple registrations, manual purchases, payment by transfer, company purchase order, etc., contact info@709mediaroom.com for a personalized quote.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"text-417232270\" class=\"text\">\n\t\t\n\n<h3>\ud83e\uddf0 Materials and Support<\/h3>\n\t\t\n<style>\n#text-417232270 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2047791545\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2047791545-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-the-courses-include-downloadable-materials?\" aria-expanded=\"false\" aria-controls=\"accordion-2047791545-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do the Courses Include Downloadable Materials?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2047791545-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2047791545-label\">\n\t\t\t\n\n<p>Some courses include professional video clips or supporting materials.<br data-start=\"5512\" data-end=\"5515\">Please note that if these files are compressed in <strong data-start=\"5567\" data-end=\"5575\">.zip<\/strong> format, <strong data-start=\"5577\" data-end=\"5621\">Google Chrome may block their download<\/strong>, so we do not recommend using that browser.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-577542937\" class=\"accordion-item\">\n\t\t<a id=\"accordion-577542937-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-access-the-programs-used-in-the-courses?\" aria-expanded=\"false\" aria-controls=\"accordion-577542937-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Do I Access the Programs Used in the Courses?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-577542937-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-577542937-label\">\n\t\t\t\n\n<p>All courses are made with <strong>programs that have<\/strong> <strong>free, minimal cost, or evaluation versions<\/strong>. So you will not have to purchase the full versions of the programs to be able to do the courses <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1580495768\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1580495768-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-the-courses-include-support-or-tutorials-with-the-trainer?\" aria-expanded=\"false\" aria-controls=\"accordion-1580495768-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do the Courses Include Support or Tutorials with the Trainer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1580495768-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1580495768-label\">\n\t\t\t\n\n<p>No. Courses do not include direct support or personalized tutoring on their content.<br data-start=\"5804\" data-end=\"5807\">If you have technical questions about course access or downloads, you can write to <strong data-start=\"5872\" data-end=\"5897\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5874\" data-end=\"5895\">info@709mediaroom.com<\/a><\/strong>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3307104783\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3307104783-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-the-courses-and-complete-training-include-future-updates?\" aria-expanded=\"false\" aria-controls=\"accordion-3307104783-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do the courses and Complete Training include future updates?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3307104783-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3307104783-label\">\n\t\t\t\n\n<p>No. The purchase of a course or Complete Training does not include content updates that we may make to them. But depending on the situation, you may be entitled to a discount when purchasing the new version. Check with us at <strong data-start=\"5872\" data-end=\"5897\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5874\" data-end=\"5895\">info@709mediaroom.com<\/a><\/strong>.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1967688386\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1967688386-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-there-is-a-problem-with-the-videos-or-materials?\" aria-expanded=\"false\" aria-controls=\"accordion-1967688386-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if there is a Problem with the Videos or Materials?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1967688386-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1967688386-label\">\n\t\t\t\n\n<p><strong>In that case, write to us at info@709mediaroom with your order number and the problem you have and we will solve it.<\/strong>  This support will be active for the same download period of the courses (one month). After this time, if the course has not changed, we are flexible and will give you support for up to a year.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<h3 data-start=\"655\" data-end=\"696\">Live Masterclasses<\/h3>\n<p data-start=\"698\" data-end=\"1140\">In this type of training we combine the advantage of <strong>international<\/strong> <strong>online<\/strong> connection with the possibility of <strong>live interaction with instructors and Q&amp;A sessions. <\/strong>Here you&#8217;ll find all the answers about this type of session.<\/p>\n\t<div id=\"text-705601645\" class=\"text\">\n\t\t\n\n<h3>\ud83e\udded Live masterclass Q<\/h3>\n\t\t\n<style>\n#text-705601645 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2061661852\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2061661852-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-709-media-room&#039;s-live-masterclasses-work?\" aria-expanded=\"false\" aria-controls=\"accordion-2061661852-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do 709 Media Room&#039;s Live Masterclasses work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2061661852-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2061661852-label\">\n\t\t\t\n\n<p data-start=\"1242\" data-end=\"1455\">The <strong>Live Masterclasses<\/strong> are <strong>sessions via videoconferencing tools like Zoom<\/strong>. You can <strong>interact with the instructors and ask questions<\/strong>. Additionally, once the masterclass is finished, you&#8217;ll <strong>have access to the video recording of the session<\/strong>. The same access conditions as with Online Courses will apply (one month download period, etc.)   <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-886077145\" class=\"accordion-item\">\n\t\t<a id=\"accordion-886077145-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-schedule-do-the-live-masterclasses-have?\" aria-expanded=\"false\" aria-controls=\"accordion-886077145-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What schedule do the Live Masterclasses have?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-886077145-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-886077145-label\">\n\t\t\t\n\n<p data-start=\"1242\" data-end=\"1455\">We&#8217;ll try to schedule sessions on <strong>weekends<\/strong> to make it easier for you to attend, beyond your daily work. Similarly, we&#8217;ll try to make <strong>the schedule as compatible as possible with Spain and Latin America<\/strong>. In any case, when you register, <strong>if you can&#8217;t attend the live session you&#8217;ll have access to the recorded videos<\/strong> once the masterclass is finished  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4055777788\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4055777788-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-languages-are-the-live-masterclasses-in?\" aria-expanded=\"false\" aria-controls=\"accordion-4055777788-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What languages are the live masterclasses in?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4055777788-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4055777788-label\">\n\t\t\t\n\n<p>Initially our live masterclasses will be in <strong>Spanish<\/strong>. However, we&#8217;re exploring AI tools to provide <strong>simultaneous translation and\/or subtitles in other languages.<\/strong> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2837782752\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2837782752-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-register-for-a-live-masterclass?\" aria-expanded=\"false\" aria-controls=\"accordion-2837782752-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I register for a live masterclass?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2837782752-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2837782752-label\">\n\t\t\t\n\n<p>Initially <strong>registration and payment will be handled through the videoconferencing company&#8217;s website that we use (Zoom, etc.)<\/strong> In any case, you can contact us with any questions at info@709mediaroom.com<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-54157831\" class=\"accordion-item\">\n\t\t<a id=\"accordion-54157831-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-are-accepted?\" aria-expanded=\"false\" aria-controls=\"accordion-54157831-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What Payment Methods are Accepted?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-54157831-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-54157831-label\">\n\t\t\t\n\n<p><strong>It will depend on each videoconferencing platform (Zoom, etc.)<\/strong> through which registration and payment are organized, but you&#8217;ll definitely be able to pay with a <strong>bank card<\/strong> using the <strong>PayPal and\/or Stripe<\/strong> gateways. Exceptionally, you can make a bank transfer if the account is Spanish or European. Contact us at info@709mediaroom.com  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1499652768\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1499652768-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pay-for-a-live-masterclass-in-installments?\" aria-expanded=\"false\" aria-controls=\"accordion-1499652768-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pay for a live masterclass in installments?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1499652768-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1499652768-label\">\n\t\t\t\n\n<p> <strong>It depends on what the payment platform of the videoconferencing system (Zoom, etc.) allows<\/strong>. Klarna and PayPal are payment methods that will allow you various forms of deferred payment, but they&#8217;re not available in all countries. For example: from Spain you can generally use <strong>Klarna<\/strong> or <strong>PayPal<\/strong> to pay in installments.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2010637168\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2010637168-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-i-have-an-error-when-processing-the-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-2010637168-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if I have an error when processing the payment?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2010637168-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2010637168-label\">\n\t\t\t\n\n<p><b>Get in touch with us at info@709mediaroom.com. <\/b>Often errors will be caused by the payment gateways of the videoconferencing company we use and we won&#8217;t be able to intervene. But <strong>we&#8217;ll do our best to find an alternative<\/strong> that fits your situation so you can register (bank transfer if purchasing from Spain, direct PayPal payment, etc.) <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1276304885\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1276304885-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-do-i-find-the-links-to-the-masterclass-recordings?\" aria-expanded=\"false\" aria-controls=\"accordion-1276304885-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where do I find the links to the masterclass recordings?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1276304885-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1276304885-label\">\n\t\t\t\n\n<p>Once the masterclass is finished, <strong>we&#8217;ll upload the recordings to our server and\/or Google Drive and give you access via an email with the links.<\/strong> Keep in mind that the same conditions apply to these recordings as for the rest of our online courses (one month download period, etc.)<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-613127013\" class=\"accordion-item\">\n\t\t<a id=\"accordion-613127013-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-about-the-materials-the-instructor-used-in-the-masterclass?\" aria-expanded=\"false\" aria-controls=\"accordion-613127013-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What about the materials the instructor used in the masterclass?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-613127013-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-613127013-label\">\n\t\t\t\n\n<p>Unless the instructor doesn&#8217;t allow it or the material used is copyrighted, <strong>we&#8217;ll also provide the materials used in the course for download.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-30626670\" class=\"accordion-item\">\n\t\t<a id=\"accordion-30626670-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-do-i-have-to-download-the-masterclass-recordings?\" aria-expanded=\"false\" aria-controls=\"accordion-30626670-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long do I have to download the masterclass recordings?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-30626670-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-30626670-label\">\n\t\t\t\n\n<p>You have <strong data-start=\"2769\" data-end=\"2794\">1 month from the masterclass date<\/strong> to download all files.<br data-start=\"2829\" data-end=\"2832\">After this time we&#8217;ll delete the files and you won&#8217;t have further access. Please download the videos and <strong>make a backup copy of them.<\/strong> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2244597542\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2244597542-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-share-my-links-or-videos-with-someone?\" aria-expanded=\"false\" aria-controls=\"accordion-2244597542-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I share my links or videos with someone?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2244597542-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2244597542-label\">\n\t\t\t\n\n<p>No. Each enrollment is personal and non-transferable. Sharing your account, links, or videos would be considered piracy \ud83d\ude41 <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3607141022\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3607141022-label\" class=\"accordion-title plain\" href=\"#accordion-item-i&#039;m-a-company-and-want-several-of-my-employees-to-attend-the-masterclass.-how-do-i-do-this?\" aria-expanded=\"false\" aria-controls=\"accordion-3607141022-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I&#039;m a company and want several of my employees to attend the masterclass. How do I do this?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3607141022-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3607141022-label\">\n\t\t\t\n\n<p><strong>For multiple enrollments, manual registrations, payment by transfer, company purchase orders, etc., contact info@709mediaroom.com<\/strong> for a personalized quote and registration. Discounts displayed on the website are only applicable through automated online payment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1905853882\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1905853882-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-live-masterclass-prices-include-vat-or-taxes?\" aria-expanded=\"false\" aria-controls=\"accordion-1905853882-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do Live Masterclass prices include VAT or taxes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1905853882-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1905853882-label\">\n\t\t\t\n\n<p data-start=\"4137\" data-end=\"4210\"><strong>Live training, both in-person and online, is VAT-exempt<\/strong> in Spain. Therefore, <strong>the price shown on the website and registration is the final price<\/strong>, <strong>regardless of the student&#8217;s country.<\/strong> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2507245772\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2507245772-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-2507245772-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I Receive an Invoice?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2507245772-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2507245772-label\">\n\t\t\t\n\n<p>Invoices for live masterclasses may not be generated automatically, but of course <strong>if you need one, write to us at info@709mediaroom.com with your tax information and we&#8217;ll send it to you<\/strong>. We&#8217;ll normally generate them once the masterclass is finished, but if you need it urgently you can request it earlier, once payment is made. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1601510875\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1601510875-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-receive-a-certificate-upon-completing-the-masterclass?\" aria-expanded=\"false\" aria-controls=\"accordion-1601510875-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I receive a certificate upon completing the masterclass?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1601510875-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1601510875-label\">\n\t\t\t\n\n<p>Yes. You can request your <strong data-start=\"4860\" data-end=\"4902\">digital certificate of completion<\/strong> by writing to <strong data-start=\"4917\" data-end=\"4942\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4919\" data-end=\"4940\">info@709mediaroom.com<\/a><\/strong>. <\/p>\n<p>Provide us in the email with your full name, ID (DNI or similar), and the live masterclass you attended.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1901905349\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1901905349-label\" class=\"accordion-title plain\" href=\"#accordion-item-i&#039;ve-enrolled-but-see-that-i-won&#039;t-be-able-to-attend-the-masterclass.-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-1901905349-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I&#039;ve enrolled but see that I won&#039;t be able to attend the masterclass. Can I request a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1901905349-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1901905349-label\">\n\t\t\t\n\n<p>No. Many aspects of the masterclass organization depend on the number of enrolled students, so <strong>refunds are not allowed.<\/strong> <strong>In any case, even if you don&#8217;t attend the live masterclass, you&#8217;ll have the recorded videos and materials available for download afterward.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1288033690\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1288033690-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-the-masterclass-is-repeated-in-the-future,-can-i-attend-again-with-the-same-registration?\" aria-expanded=\"false\" aria-controls=\"accordion-1288033690-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>If the masterclass is repeated in the future, can I attend again with the same registration?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1288033690-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1288033690-label\">\n\t\t\t\n\n<p>You can take a live masterclass as many times as you want, but <strong>enrollment in one does not grant access to future ones,<\/strong> <strong>they are independent.<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"text-3237192233\" class=\"text\">\n\t\t\n\n<h3>\ud83c\udf0d Other general topics<\/h3>\n\t\t\n<style>\n#text-3237192233 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3192431707\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3192431707-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-my-email-or-personal-information?\" aria-expanded=\"false\" aria-controls=\"accordion-3192431707-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I Change My Email or Personal Information?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3192431707-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3192431707-label\">\n\t\t\t\n\n<p>Yes. From your profile in <strong data-start=\"6457\" data-end=\"6494\">My Account &gt; Account Details<\/strong> you can update your email, password and billing information.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3734875528\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3734875528-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-legal-conditions-for-purchasing-the-courses?\" aria-expanded=\"false\" aria-controls=\"accordion-3734875528-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the Legal Conditions for Purchasing the Courses?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3734875528-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3734875528-label\">\n\t\t\t\n\n<p>On this page, you will find the <a href=\"https:\/\/www.709mediaroom.com\/condiciones-de-los-cursos\/\"><strong>terms and conditions of the courses<\/strong><\/a>, which you must accept before purchasing them.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-50468","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How 709 Media Room&#039;s online courses and complete training programs work<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo funcionan los cursos online y formaciones completas de 709 Media Room: proceso de compra, descargas, certificados e impuestos.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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